Client Loyalty with Susan Duncan

It has never been more important than now to provide an exceptional client experience and ensure client satisfaction. We know from Frederick F. Reichheld, a former Bain & Co. consultant and creator of the Net Promoter Score®, that the most satisfied clients become the most loyal, directly contributing to new referrals, revenue stability and higher profitability.

In this one-hour session, we’ll hear from veteran law firm consultant Susan Saltonstall Duncan, author of newly released Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. She will provide top tips and takeaways from her new Special Report focusing on being a trusted advisor, adding and enabling value, managing key client teams, planning for partner and client succession, and developing a client-centric mindset through feedback and continuous improvement.

Legus International members will receive a special 20% discount on the publication which is available in both hard copy and eBook format. Simply enter the code “Legus20” on checkout to obtain your discount. Go to  https://www.globelawandbusiness.com/special-reports/building-enduring-client-loyalty-a-guide-for-lawyers-and-their-firms for further details and to order.  (Larger discounts are available for firms that want to order in larger volume: contact sian@globelawandbusiness.com for further details).